Frequently asked questions

Only for bulk-billed therapy. Private therapy and the ADHD assessment need no referral. Bulk billing needs two separate documents from your GP: a Mental Health Treatment Plan (the plan your GP writes for your care) and an eligible referral (the letter that authorises a course of psychology sessions). An existing Mental Health Treatment Plan isn't the same as an eligible referral.

A Mental Health Treatment Plan is the plan your GP writes for your care. For bulk-billed therapy, you also need an eligible referral for a course of psychology sessions.

Your usual GP practice: the one that provides most of your care, or where you're registered with MyMedicare. Psychiatrists and paediatricians can too.

Your GP can send it through HealthLink secure messaging (EDI: ixencion). If you hold the documents, Ixencion will provide a private secure upload route during setup. Do not send referral documents by ordinary email.

Until its sessions are used. It's written for a course of treatment, not a calendar period.

Medicare covers an initial course of up to 6 individual sessions. Subsequent referrals cover the remaining services, up to 10 individual services per calendar year.

Sessions reset on 1 January. Until then you can continue privately at $180 a session, or $120 with a student concession.

Usually yes, if it has sessions left on it. Send it through and it gets checked before your first appointment.

Ixencion claims the Medicare benefit directly and accepts it as full payment. A referred session costs you nothing. From 1 July 2026, Medicare also asks for a quick electronic consent each time, by secure link to your phone or email.

Telehealth is one way psychological care can be provided. The same professional standards apply, but telehealth is not suitable for every person or presentation. Suitability, limitations and alternatives are discussed with you.

The session switches to phone. If it can't continue, it's rebooked at no charge.

The platform is encrypted and sessions are never recorded.

With a free 15-minute consult by phone or video. No charge, no obligation: it covers whether assessment is the right step and any questions about cost and process.

$360 total. That covers the assessment session(s), measures, feedback, and the written report. It's a private fee; Medicare doesn't cover standalone ADHD assessments.

A free 15-minute consult, then a single assessment session with questionnaires around it, then a feedback session where the report is handed over. Occasionally a second assessment session where clinically necessary.

Yes. Psychologists assess and diagnose ADHD; that's what the assessment is for. Prescribing medication is a separate medical step.

Then the report says so, and says what better explains the difficulties.

In NSW, psychiatrists prescribe ADHD medication, and specially trained GPs are joining them as the state's reforms roll out. The report is written to be useful to whoever takes that step with you.

Because it's prepaid, the refund depends on notice. Cancel 48 hours or more before and all payments are refunded; 24 to 48 hours before, $180 is retained; under 24 hours or non-attendance, $360 is retained. Full versioned terms are accepted at booking.

Where clinically supported, the report may describe functional impacts and recommend treatment, further referral, or possible work or study adjustments. It may support a request, but the employer or education provider decides what adjustment is reasonable; a particular outcome cannot be guaranteed.

Yes. $180 covers one 50-minute private session, or $120 with a student concession. The 50% deposit paid to confirm your booking comes off that amount.

Some extras policies rebate private-fee sessions; check with your fund. Bulk-billed sessions can't also be claimed on insurance.

Cancel 48 hours or more before at no charge. Cancellations 24 to 48 hours before are 50% of the session fee. Cancellations under 24 hours and non-attendance are 100%. Arriving more than 15 minutes late counts as non-attendance.

No. Ixencion works with people aged 16 and over for therapy. The ADHD assessment is a separate service.

The Central West first: Orange, Bathurst, Dubbo and surrounds, and all of regional NSW by telehealth.

Call 000, or Lifeline on 13 11 14. A telehealth practice can't provide emergency care.