Therapy
Therapy by telehealth
Fifty-minute video sessions with a registered psychologist, for people aged 16 and over. Common concerns include anxiety, depression, stress, trauma, and adjustment.
Telehealth is one way psychological care can be provided. The same professional standards apply, but telehealth is not suitable for every person or presentation. Suitability, limitations and alternatives are discussed with you.
Your GP receives a report after the initial consultation, after the sixth session, and at the end of treatment.
What it costs
A Mental Health Treatment Plan and an eligible referral are separate requirements for bulk-billed therapy. With both: nothing. Ixencion bulk bills, claiming the Medicare benefit as full payment for attended eligible sessions. Late cancellation and non-attendance attract a private administrative charge under the cancellation policy shown at booking; those events are not Medicare services and are not bulk billed.
Private therapy can be booked without a referral. It costs $180 a session, or $120 with a student concession, with a 50% deposit to confirm your booking. There is no Medicare rebate for private therapy.
The initial course can include up to 6 individual sessions. After GP review, subsequent referrals can cover the remaining services, up to 10 individual services per calendar year.
Getting the referral
Ask your usual GP for a Mental Health Treatment Plan and an eligible referral to a psychologist. “Usual” means the practice that provides most of your care, or where you’re registered with MyMedicare. Psychiatrists and paediatricians can also refer. The referral lasts until its sessions are used; it doesn’t expire on a date.
Booking and cancellation
Attending an eligible bulk-billed session costs nothing. Before Ixencion confirms a booking, you receive and accept the versioned cancellation terms. Cancel 48 hours or more before at no charge; 24 to 48 hours before is 50% of the session fee; under 24 hours or non-attendance is 100%. Those charges are private administrative fees when no Medicare service is rendered. Arriving more than 15 minutes late counts as non-attendance.
When telehealth isn’t right
Not during an acute crisis, active psychosis, or where there’s a high risk of harm. In those situations call 000 or Lifeline on 13 11 14, or see your GP about local and emergency options.